Terms and Conditions

Agentel is a web design and development studio based in Oslo, Norway. We provide services including website design, web development, UI/UX design, branding support, website redesigns, business profiles, and related digital production work.

In these terms, "Agentel", "we", "us", and "our" refer to the studio operating as Agentel. "You" and "your" refer to the website visitor, prospective client, or contracting client.

You may use our website for lawful purposes only. You must not attempt to gain unauthorised access to our systems, interfere with the proper functioning of the site, scrape content in a way that places unreasonable load on our infrastructure, or use the site to distribute malware, spam, or unlawful material.

We may update, suspend, or remove any part of the website at any time without notice. We do not guarantee uninterrupted or error-free access.

Information on our website is provided for general purposes and does not constitute a binding offer. A project begins only when both parties agree in writing to scope, timeline, fees, and deliverables. This may take the form of a proposal, quote, contract, or statement of work accepted by email or signature.

We reserve the right to decline any project, client, or request at our discretion. We may subcontract specialised work where appropriate, while remaining responsible for delivery to you unless otherwise agreed.

Estimates and timelines are based on information available at the time of quoting. Delays caused by late feedback, missing assets, scope changes, third-party outages, or factors outside our reasonable control may affect delivery dates.

To deliver work efficiently, you agree to provide timely feedback, approvals, content, brand assets, logins, domain access, and other materials reasonably required for the project. Delays in providing these materials may shift timelines and may result in additional fees if extra work is required.

You are responsible for the accuracy, legality, and rights clearance of all content, data, trademarks, images, copy, and materials you supply. You confirm that you have the right to use and license such materials for the purposes of the project.

You are responsible for maintaining backups of your own business data unless a separate maintenance or hosting agreement states otherwise.

Fees are as stated in the agreed proposal or contract. Unless otherwise specified, quotes are valid for 30 days. We may require a deposit before work begins. For larger projects, we may invoice in milestones.

Invoices are payable within the period stated on the invoice, typically 14 days from issue. Late payment may result in paused work, withheld deliverables, interest in accordance with applicable law, and recovery of reasonable collection costs.

Quoted fees exclude third-party costs such as domain registration, hosting, stock assets, paid fonts, plugins, subscriptions, advertising spend, and similar pass-through expenses unless explicitly included.

If you request changes outside the agreed scope, we will provide a revised estimate or time-based rate where appropriate. Additional work is not commenced until approved.

Unless otherwise agreed in writing, Agentel retains ownership of all pre-existing materials, tools, frameworks, code libraries, design systems, processes, and know-how used in delivering services.

Upon full payment of all fees due for a project, you receive a licence to use the final deliverables created specifically for you for your business purposes. Ownership of custom deliverables may transfer to you only if this is expressly stated in your contract.

We may display completed work in our portfolio, case studies, social channels, and marketing materials unless you request otherwise in writing before project completion. We may anonymise or delay publication if needed for confidentiality.

Open-source software, third-party libraries, stock assets, and licensed components remain subject to their respective licences. You are responsible for complying with those licences after delivery.

Many projects rely on third-party platforms and services such as hosting providers, domain registrars, CMS platforms, analytics tools, payment processors, email services, and APIs. We are not responsible for outages, policy changes, pricing changes, or data handling practices of third parties.

Where we configure or recommend third-party services on your behalf, you are responsible for creating accounts, accepting their terms, paying their fees, and maintaining renewals unless we have a separate ongoing management agreement.

Each party agrees to keep confidential any non-public business, technical, or commercial information received from the other party, except where disclosure is required by law or the information is already public through no fault of the receiving party.

Confidentiality obligations survive termination of a project for a reasonable period, typically two years, unless a separate NDA specifies otherwise.

We warrant that services will be performed with reasonable skill and care consistent with professional standards in web design and development.

Except as expressly stated, all services and website content are provided "as is" and "as available". We do not warrant uninterrupted operation, compatibility with every device or browser, specific search engine rankings, or particular commercial outcomes.

You are responsible for reviewing and approving deliverables before launch. Once approved and published, responsibility for ongoing content accuracy, legal compliance, and operational use rests with you unless a separate support agreement applies.

To the fullest extent permitted by applicable law, Agentel shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, even if we have been advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to any project or these terms shall not exceed the total fees paid by you to Agentel for that specific project in the twelve months preceding the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited under applicable law, including liability for intentional misconduct or gross negligence where such limitation is prohibited.

You agree to indemnify and hold Agentel harmless from claims, damages, losses, and reasonable legal costs arising from materials you provide, your use of deliverables, your breach of these terms, or your violation of any law or third-party rights.

Either party may terminate a project agreement according to its terms. If no specific termination clause exists, either party may terminate on reasonable written notice where the other party materially breaches the agreement and fails to remedy the breach within 14 days of notice.

Upon termination, you must pay for all work completed and committed costs incurred up to the termination date. We may withhold delivery of unfinished work until outstanding amounts are paid.

Neither party is liable for delay or failure to perform due to events beyond reasonable control, including natural disasters, war, labour disputes, power or internet failures, government actions, or widespread service outages affecting third-party providers.

These terms are governed by the laws of Norway. Any dispute arising out of or relating to these terms or our services shall be subject to the exclusive jurisdiction of the Norwegian courts, with Oslo as the legal venue unless mandatory law requires otherwise.

We may update these terms from time to time. The current version will always be published on this page with an updated date. Continued use of the website after changes are posted constitutes acceptance of the revised terms. For active client projects, material changes apply from the next project or renewal unless otherwise agreed.

For questions about these terms, contact us at hello@heptatech.io or write to Agentel, Oslo, Norway.